Shipping

SHIPPING RATES

We still ship internationally and only with Express shipping services (YunExpress, Yanwen, Royal Mail, USPS, Australia Post) for a speedy delivery! Please note that all orders will be shipped through our Chinese partner until the covid-19 situation and air travel from Korea normalizes. Once your package is sent, the delivery takes 8-12 business days for most destinations! Our Express Shipping fee is between US$0 and US$9.99. Refer below to the shipping rates:
Region 1 8-12 days delivery
  • Free on orders above $49
  • $9.99 on orders between $0 - $49

Contiguous United States and Hawaii, EU (except for Lithuania), Argentina, Australia, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, China, Hong Kong, Indonesia, India, Israel, Japan, Kazakhstan, Laos, Macao, Malaysia, Maldives, Mexico, Mongolia, Nepal, New Zealand, Norway, Philippines, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam

Other regions

For any other region not mentioned above, shipping may be possible through DHL and other premium carriers. Contact our customer service for a custom quote 💌.

Updated on 16 Jan. 2023

Please expect some extra delay for the restocking of some items as we are taking additional steps to protect our staff and collaborators. The delivery time is an estimate based on recent deliveries. magic COSMOS street can't guarantee the items to arrive within the dates above mentioned. Shipping time is influenced heavily by weather, strikes (including transportation and air strikes), and other situations such as the ongoing corona outbreak.

Confirm that the package is from magic COSMOS St. before signing for it. All our orders are shipped in a pink bag, and have a magic COSMOS/COSMOS St. thank you card inside. Check for visible package damage before signing, check for the correct recipient name and address. If the incorrect package is signed, we can't guarantee the whereabouts of your order, nor can we take responsibility for it.

DELIVERY TIME

The time frame for order delivery is divided into two parts:
Processing duration: Order verification, tailoring, quality check and packaging.
Shipping duration: This refers to the time it takes for items to be shipped from our warehouse to the destination.

PROCESSING DURATION

Orders take  1-12 business days to process. Depending on the status of our manufacturers, some products may take longer.  Because of the nature of the Korean fashion market, some delays are inevitable and can delay your order by up to 20 business days. Please kindly understand that magic COSMOS street does  NOT offer cancellations due to these delays. One thing to note is that these delays are true for ALL customers, local and foreign alike. We would like to assure our customers that we will do everything we can to deliver your order as fast as possible to wherever you are. In case of delays, please know that we are working to serve you best. We would like to warn our customers in advance that all footwear are likely to take longer due to their popularity and manufacturing process. Please keep this in mind and order well in advance from the date you need it, to ensure they arrive in time!

SHIPPING DURATION

After processing time, all orders will have transit time of 8-12 business days. Please note that due to the current covid-19 crisis, and to unforeseen weather conditions (such as heavy rain, storms, or snow) shipments to all our destinations can still be affected by transit delays. The 8 to 12 business days is simply an estimate based on the average time our orders take to arrive to the USA. If your order does not arrive within the applicable transit time, please contact our customer service center 💌.

CUSTOMS

NO EXTRA CHARGES to US and EU countries! ♥ Item prices include VAT and tax for US and EU. Other destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. magic COSMOS street is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.

FAILURE TO DELIVER

magic COSMOS St. is not responsible for packages sent back due to factors outside of our control, such as the absence of the recipient, customs, wrong address information, incorrect recipient name, etc. When a shipment is sent to our carrier's warehouse due to these complications, the carrier reserves the right to dispose of the shipment. In these cases magic COSMOS St. will do their best to help you solve this situation, but we cannot be held accountable for the package anymore.
If our policy and FAQ do not answer your question, please contact our customer service 💌.
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