FAQ

Hey, are you looking for answers? Take a peek below at some of our customer questions.💖

Our Express shipping fee is between US$0 and US$9.99. Shipping is Free on orders above $49. Orders below $49 have a small shipping fee of $9.99.

Refer below for regions that link to the rates mentioned above:

Region 1: Contiguous United States and Hawaii, EU (except for Lithuania), Argentina, Australia, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, China, Hong Kong, Indonesia, India, Israel, Japan, Kazakhstan, Laos, Macao, Malaysia, Maldives, Mexico, Mongolia, Nepal, New Zealand, Norway, Philippines, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam

Other regions: For any other region not mentioned above, shipping may be possible through DHL and other premium carriers. Contact our customer service for a custom quote in chat, or through info@magiccosmosstore.com

After processing time, all orders will have a transit time of 8-12 business days. Please note that due to the current covid-19 crisis, shipments to all our destinations can still be affected by additional transit delays.

Depending on the items you ordered, items are stored in our warehouses in Korea, Japan and Hong Kong and there are times when we ship the items separately, for example when you order an item that is exclusively available in Korea may be shipped from Korea. This way your order can arrive faster to you and have a speedier process through customs clearance. So don’t worry, your other items should be arriving to you soon!

Pre-order items are specially reserved for you with one of our suppliers or partners, and we pay them before the merchandise is available for the public. This means that the processing of pre-order items can take longer than other items in our collection. In the case we estimate that your pre-order takes longer than our regular 1-12 business days processing, we will partly ship you the in-stock items and separately ship the pre-order items free of shipping charges once they arrived to our warehouse.

You can now request returns directly on the return page: https://www.magiccosmosst.com/pages/return-refund. After submission we will send you the return instructions to your email. Please note that Pre-order items cannot be submitted for a return. Some items due to hygiene reasons also can't be returned, please check the link to the return page above for details.

Exchanges are possible through a request to our customer service team at info@magiccosmosstore.com. Please note that additional costs for exchanges (return shipping and shipping the exchange item) are at customer cost.

Please contact our customer service team at info@magiccosmosstore.com, along with pictures showing the defect/issue. Make sure the following critera are met:
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 14 business days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are intact

Refunds for defective merchandise will be made directly back to the corresponding credit card or PayPal account.

You can change your personal information on your account by going to My Account > Account. If you want to change information on your placed order, contact our Customer Service Team at info@magiccosmosstore.com with the adjustment request. Please note that we cannot change address information on orders that have been shipped out. When your order status is 'Order Ready', it means your order has been shipped out.

After the payment of your order has been processed, you will receive an order confirmation email from us within a few minutes. If you have a problem receiving the order confirmation email, contact our customer service team so we can confirm the status of your order.

As our orders take 1-12 business days to process, you can expect a shipping confirmation email within this time period. Depending on the status of our manufacturers, some products may take longer. Because of the nature of the Asian fashion market, some delays are inevitable and can delay your order. Consult our shipping policy for more details.
Customer service email: info@magiccosmosstore.com

As all our items are in the brand's original sizes. We recommend you to always consult our 'Size Chart' on the product page to see which size you should go for. Our 'One Size' items do not mean that they fit all. Refer to the sizing information in the product description box on the product page for the exact measurements.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Our company magic COSMOS St. is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5252304918441. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, paper and cardboard in the container for all paper & cardboard, and plastics in the container for all plastics.

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