SHIPPING/RETURN
SHIPPING RATES
We still ship internationally and only with Express shipping services (YunExpress, Royal Mail, USPS, Australia Post) for a speedy delivery! Please note that all orders will be shipped through our Chinese partner until the covid-19 situation and air travel from Korea normalizes. Once your package is sent, the delivery takes 8-12 business days for most destinations! Our Express Shipping fee is between US$0 and US$9.99. Refer below to the shipping rates:| !!! | Region 1 | 8-12 days delivery |
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Contiguous United States and Hawaii, EU (except for Lithuania), Argentina, Australia, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, China, Hong Kong, Indonesia, India, Israel, Japan, Kazakhstan, Laos, Macao, Malaysia, Maldives, Mexico, Mongolia, Nepal, New Zealand, Norway, Philippines, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam |
| Other regions | For any other region not mentioned above, shipping may be possible through DHL and other premium carriers. Contact our customer service for a custom quote 💌. |
FREE EXPRESS SHIPPING
Enjoy FREE Express Shipping for all orders over US$50. We ship worldwide and only with Express shipping carriers. Once your package is sent, the delivery takes 8-12 business days for most destinations!
CUSTOMER SERVICE
Any questions about our collection or your order? We're more than happy to assist you on your shopping journey! Contact us Monday-Friday from 9AM to 9PM (KST) for all your inquiries. Contact our customer service center 💌.
REFUND & RETURNS
Received your order, but no likey? Simply contact us within 14 days for a return and a refund on your payment account. Return shipping costs are at customer's expense. In case you placed an order and want to cancel, contact us ASAP at our customer service center 💌. Your satisfaction is our #1 priority! You can request a refund for faulty products and if you do not receive your order due to lost shipment you can request a refund or a reshipment.
* Pre-order items aren't eligible for returns.